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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Aziz Habibovich

August 7, 2025

5  out of  5
rating by Aziz Habibovich
"I am with Shane office for more than 15 years and have a multiple policy, very happy with them, happen to Amanda answer my call most of the time and, she is very knowledgeable representative and most importantly she speaks very clearly so I can understand every word even with my broken English as my second language. Thanks Amanda."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Karen Lindgren

August 6, 2025

5  out of  5
rating by Karen Lindgren
"When calling Shane Mason's office I was immediately directed to Colton who helped answer all my questions"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Mike Smith

August 6, 2025

5  out of  5
rating by Mike Smith
"Shane is an excellent and knowledgeable insurance agent. He did an excellent job helping me with my life insurance policy! Amanda is also an outstanding employee. She is very reactive and responsible for all of my life insurance needs (even something as small as a credit card issue). I would like to THANK the Shane Mason SF insurance team!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Cole Wentworth

August 6, 2025

5  out of  5
rating by Cole Wentworth
"Highly recommended Shane Mason State Farm! Colton always helps me with my insurance needs and questions."
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Mitchell_ Sides

August 6, 2025

5  out of  5
rating by Mitchell_ Sides
""Colton is an absolute professional! He made getting coverage for my boat a breeze. From start to finish, he was clear, informative, and found the best coverage for my needs at a great price. His attention to detail and customer service is top-notch. Highly recommend him if you're looking for reliable and friendly insurance assistance!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Olivia Duval

August 6, 2025

5  out of  5
rating by Olivia Duval
"I’ve been working with Colton for about a month now and he’s been so responsive and pays attention to details."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Eli

August 6, 2025

5  out of  5
rating by Eli
"Amanda is INCREDIBLE!! She was able to get me my car insurance for NEARLY HALF of what I was paying with American Family!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Dale H

July 16, 2025

5  out of  5
rating by Dale H
"We’ve been with Shane Mason Agency for 15+ years and are very satisfied with the service. Amanda has always been very responsive, pleasant and knowledgeable."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Mike Winkelman

July 15, 2025

5  out of  5
rating by Mike Winkelman
"Shane Mason & coworkers do a great job! My mom needed to switch insurance upon my Dad's passing and they did an amazing job walking her thru the entire process."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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jane Stack

July 10, 2025

5  out of  5
rating by jane Stack
"Amanda has been incredibly helpful with all of my life changes. Whether it's ben changing auto coverage or looking for life insurance, Amanda has answered all my questions and provided me options in a timely manner. I appreciate her caring about what my goals and needs are."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Dave Feldner

July 3, 2025

5  out of  5
rating by Dave Feldner
"Grateful for Shane and his team. Their knowledge and subject matter expertise are spot on. Plus, they do a great job caring well for their clients."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Mike Stange

July 3, 2025

5  out of  5
rating by Mike Stange
"Amanda gives the extra effort to make certain that State Farms customers are very well served. I'm just amazed at her energy and drive, makes me tired just thinking about her abilities in customer service. Well Done and Thank You Very Much - -"
We responded:
"Thank you for the 5 Star review and working with us for your insurance needs all these years!"
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Robin Padgett

June 27, 2025

5  out of  5
rating by Robin Padgett
"Update: June 2025 We just downgraded our insurance on one car and added another with full coverage. Everything went smoothly and highly recommend Shane and all of his office. Shane and his team are outstanding. Always friendly, knowledgeable, great service. Couldn't ask for a better company."
We responded:
"Thank you for the kind words and allowing us to serve your auto and home insurance needs!"
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Bridget Ardoyno

June 23, 2025

5  out of  5
rating by Bridget Ardoyno
"Shane and his team are the best!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Daniel Berg

June 20, 2025

5  out of  5
rating by Daniel Berg
"We have insured our home and vehicles with Shane Mason and Amanda Riddle for several years now. We get very prompt responses, which I find is very rare these days! We continue to recommend the Mason agency."
We responded:
"Thank you for the review and kind words. We appreciate working with your insurance needs."
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Beth Ryan

June 13, 2025

5  out of  5
rating by Beth Ryan
"I picked Shane from amongst available State Farm agents because there were several good reviews about him. My previous agent made everything much more difficult to get done. While I have never met Shane, his office staff has been amazing. I call and immediately things happen. No muss, no fuss. For this reason, I highly recommend Shane Mason to help with your insurance needs."
We responded:
"Thank you for your kind words and we appreciate working for you and earning your business."
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Jaynee Schmid

June 9, 2025

5  out of  5
rating by Jaynee Schmid
"This team is always so responsive and handles all of my many requests so efficiently."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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William Pickard

June 6, 2025

5  out of  5
rating by William Pickard
"I have been with State Farm for over 40 years. I have had multiple agents during this time frame, and I have to say ALL have been extremely qualified and professional. Shane is my current agent, and I could not be happier. Full discloser, I not saying State Farm has been perfect, they have not. But when there was a problem, Shane and his staff stepped in quickly and corrected the problem. Thanks Shane!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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jean B.

June 1, 2025

5  out of  5
rating by jean B.
"I started with State Farm on my 16th birthday and have been with them for many many many years.. my agent, John Anderson, retired and Shane Mason took over and they still my agent. He and the office staff have been very cordial polite, kind, and never have lead me wrong. I’ve had a couple claims in the past and everything was handled immediately. I respect them all and feel so respected by them. I know I can call them and get immediate attention when needed."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Ron Ungerman

May 23, 2025

5  out of  5
rating by Ron Ungerman
"Shane is very responsive and understands the needs of his clients."
We responded:
"Thank you for the opportunity to work with you and the kind review!"
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Lori Goodsell

May 15, 2025

5  out of  5
rating by Lori Goodsell
"Sadly I have been an expensive to insure customer due to terrible luck with storms. Shane came to help me when the corporate office dropped the ball. He is wonderful and I highly recommend him."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Patrick Flaten

May 15, 2025

5  out of  5
rating by Patrick Flaten
"Fantastic Agent. I work on claims for a living, and we hit a major roadblock. Shane stepped in and treated the homeowner like family. This is rare today. If you are looking for a new agent this is a great place to call home."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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MaryLou Baier

May 15, 2025

5  out of  5
rating by MaryLou Baier
"I’ve been with Shane Mason for a long time, since he first started. Have always been very happy and well taken care of. They are so responsive and honest. Love Amanda in the office, she’s fantastic!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Jacque Curran

May 13, 2025

5  out of  5
rating by Jacque Curran
"I've had a great experience with my insurance agent’s office. They communicate clearly, respond quickly, and always follow through in a timely manner. Everyone I've interacted with has been professional, courteous, and knowledgeable. Whether it's answering questions, updating policies, or helping with claims, they make the process smooth and stress-free. Highly recommend!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Brooke mozey

May 7, 2025

5  out of  5
rating by Brooke mozey
"Amanda has been very helpful in a complicated situation. Her communication has been thorough and very helpful."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"